Privacy Policy

Last Updated: April 21, 2025

At Canterbury Lifts, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, www.canterburylifts.com, or interact with our services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

If you have any questions, please contact us at info@canterburylifts.com or 48 New Street, Ash, Canterbury, Kent, CT32BN.

1. Information We Collect

We may collect the following types of information:

Personal Data: When you contact us via our website form, email, or phone, we may collect your name, email address, phone number, and any details you provide (e.g., lift service inquiries).
Usage Data: We collect non-personal data about how you interact with our site, such as IP address, browser type, pages visited, and time spent, via cookies and analytics tools.
Cookies: Our site uses cookies to ensure functionality and improve user experience. Essential cookies are necessary for site operation, while optional analytics cookies (e.g., Google Analytics) help us understand site performance. See our Cookie Policy below.

2. How We Use Your Information

We use your information to:

Respond to inquiries and provide lift repair, servicing, or installation services.
Improve our website and services through analytics (e.g., tracking page visits).
Comply with legal obligations, such as maintaining records for UK GDPR.
Send occasional updates about our services, only with your consent.

3. Legal Basis for Processing

We process your data based on:

Consent: For non-essential cookies and marketing emails (you can withdraw consent anytime).
Contract: To fulfill service requests (e.g., responding to a quote inquiry).
Legitimate Interests: For site analytics and improvements, ensuring minimal privacy impact.
Legal Obligation: To comply with UK GDPR and other regulations.

4. Sharing Your Information

We do not sell your data. We may share it with:

Service Providers: Trusted third parties, such as Wix (our website host) or Google Analytics, to support site functionality and analytics, under strict data protection agreements.
Legal Authorities: If required by law or to protect our rights.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device. We use:

Essential Cookies: Required for site functionality (e.g., navigation, form submissions). No consent is needed.
Analytics Cookies: Optional cookies (e.g., Google Analytics) to track site usage. You can accept or decline these via our cookie banner.

You can manage cookies through our cookie banner or your browser settings. Learn more at www.allaboutcookies.org.

Current Cookies: [Note: Insert specific cookies here after scanning your site, e.g., “_ga (Google Analytics, 2 years, tracks user visits)” or confirm with Wix Analytics.]

6. Data Storage and Security

Your data is stored securely on Wix’s servers, protected by industry-standard encryption and access controls. We retain personal data only as long as necessary (e.g., to respond to inquiries or comply with legal requirements). Analytics data is anonymized and retained for [insert period, e Wix’s default is 25 months for analytics].

7. Your Rights

Under UK GDPR, you have the right to:

Access, correct, or delete your personal data.
Restrict or object to processing.
Request data portability.
Withdraw consent for non-essential cookies or marketing.

To exercise these rights, contact us at liam@canterburylifts.com. We’ll respond within 30 days. You can also complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk.

8. Third-Party Links

Our site may link to external sites (e.g., social media). We are not responsible for their privacy practices. Please review their policies before sharing data.

9. International Data Transfers

As Wix may store data outside the UK (e.g., in the US), we ensure transfers comply with UK GDPR through Standard Contractual Clauses or other safeguards.

10. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect their data.

11. Changes to This Policy

We may update this policy to reflect legal or operational changes. The latest version will be posted here, with the “Last Updated” date revised. Significant changes will be notified via the website.

12. Contact Us

For questions or to exercise your rights, contact:

Canterbury Lifts
48 New Street, Ash, Canterbury, Kent, CT32BN
Email: info@canterburylifts.com
Phone: 0330 122 8216